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Developing KPI's, Scorecards & Dashboards Workshop

Cliftons Sydney

Hide Section - About the Event
Heightened performance and the need for greater public accountability and transparency are key aspirations driving the strategic direction of Public Sector agencies globally. This is now manifested in the Public Governance, Performance and Accountability Act (2013) and a number of other key reforms impacting the Public Sector in Australia today. Building a performance system that both addresses the key requirements of legislation, and also remains in line with the agencies core purpose and outcomes is essential.

Many agencies across the Public Sector are currently overhauling performance management systems in line with new strategic priorities of Government. While sound progress is being made by many, this process can be time-consuming and difficult - with the pursuit of comprehensive, agency-wide performance impact and benefits-realisation often being elusive.
In a dynamic operating environment underlined by significant uncertainty, now more than ever the performance and efficiency gains which a well-developed scorecard and KPI system can bring are a high priority for Public Sector organisations.

This unique workshop is designed to provide a thorough grounding in how scorecards, dashboards and KPIs can be developed, implemented and comprehensively utilised to drive agency performance. Attendees will benefit from case study examples of how this process has been achieved in a variety of organisations and the interactive work shop format will enable a combination of structured learning and peer-to-peer experience sharing. Be a part of this exciting program and take away the tools and knowledge required to take your scorecard and KPI system to the next level and fast-track the process of realising agency-wide performance impact.
Hide Section - Explore Points
• Building a performance management system that is built around the
agencies core purpose and outcomes
• Utilise best practices in planning and mapping strategy in your agency
• Fine-tune the art of developing and selecting effective and meaningful KPIs
• Gain a roadmap for implementing and executing the scorecard, dashboards
and KPI system effectively
• Discover how to cascade KPIs across the agency
• Facilitate a sound understanding of the scorecard and KPI system across
your agency
• Learn how KPIs can be utilised to measure, analyse and drive performance
in the new environment
• Leverage your existing performance management systems
• Optimise the overall KPI system for comprehensive performance impact
Hide Section - Who will attend
• Chief Financial Officers
• Finance Directors / Managers
• Performance Management
• Performance Reporting
• Corporate Services
• Finance Services
• Management Accounting
• Management / Performance
• Business Planning / Budgets
• Financial Management
• Governance

10 May 2017

08:30 - 16:30


Day One

Session One: Reviewing the fundamentals of balanced scorecards and KPIs

• An overview of performance management and the use of scorecards, dashboards and KPIs
• The rationale for moving towards a scorecard and KPI system and key benefits
• Considering the agency purpose and key outcomes to ensure these will dovetail effectively with scorecards and KPI development
• Overview of common performance management and dashboard reporting systems

Session Two: Planning and mapping strategy effectively

• Best practices in planning and mapping strategy in the new environment
• The benefits of building a corporate strategy map as simplified and visual framework for focusing the organisation - ensuring alignment between strategy, scorecards and KPIs
• Building effective strategy maps
• Identifying strategic risks and incorporating these into the system
• Planning for an effective roll-out and implementation of the scorecard and KPIs to put strategy on the ground Case Study: Developing a strategy map

Session Three: Developing and selecting effective and meaningful KPIs

• Fundamentals of KPI selection criteria
• Selecting relevant KPIs that focus on effectiveness and efficiency
• Connecting KPIs to employee performance management processes
• Developing a KPI dashboard and using this for decision-making

Session Four: How KPIs can be leveraged to measure, analyse and drive performance

• Developing KPIs that demonstrate improved outcomes and service delivery
• Selecting appropriate performance levels, targets and performance thresholds
• Analysing and measuring performance using KPIs
• Common finance KPIs utilised in agencies
• Common operational KPIs utilised in organisations Group Discussion: Sharing experience in selecting KPIs
Kevin Riley - Managing Director
Riley & Riley - Strategy Advisors

11 May 2017

08:30 - 16:30


Day Two

Session One: Implementing and executing the scorecard
and KPI system

• The importance of sound execution and implementation in extracting value from KPIs
• Tips and strategies for laying the groundwork to ensure that the system will be understood by staff and buy-in can be achieved across the organisation
• Common implementation challenges and how these can be overcome
• Monitoring the execution and roll-out to ensure implementation is on track Group Discussion: Common challenges experienced in implementation and potential solutions

Session Two: Cascading KPIs across the organisation

• Facilitating a sound understanding of the scorecard and KPI system across the organisation
• Ensuring KPIs are strategically aligned and integrated across business units
• Cross checking of scorecard measures and targets against strategic objectives and ensuring consistency, integration and alignment
• Involving stakeholders in the process and facilitating effective and productive communication
• Cascading KPIs down to teams and individual levels to ensure clear accountability and performance impact Case Study: Effectively cascading KPIs across an organisation

Session Three: How technology intertwines with your scorecard, dashboards and KPI frameworks

• Connecting your KPI regime effectively with key business systems and platforms
• How technology can assist with building strong data collection and analysis capability
• Leveraging your existing technology investments and how these may complement the performance management system

Session Four: Optimising the overall KPI system for
comprehensive performance impact

• Having a clear picture of where we are heading - an overview of what a mature scorecard and KPI system looks like
• Building a high performance culture and ensuring organisational buy-in for performance improvement
Kevin Riley - Managing Director
Riley & Riley - Strategy Advisors
Kevin Riley
Managing Director
Riley & Riley - Strategy Advisors
Cliftons Sydney
Phone: +61 2 9250 0999
Level 13, 60 Margaret St
Sydney, NSW
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