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The 9th Annual National Blended Learning Conference 2017

Primus Hotel Sydney
14 March 2017 - 15 March 2017

Hide Section - About the Event
As we continue to evolve our organisations and adapt to the new world of work, we are seeing an acceleration in the evolution of new learning technologies and frameworks available to build workforce capability. In this environment, blended learning remains the primary means of delivering training in most organisations. The challenge for L&D professionals lies in perpetually adapting these approaches to suit changing workforce needs, whilst cutting cost and enhancing learner engagement. Furthermore, gaining insight into future trends and solutions is imperative to cater for the workforce of the future and stay ahead of the game.

L&D professionals are faced with adapting a multitude of delivery methods and technology solutions to suit their organisation, whilst maximising quality learning, usually on a tight budget. Many manage diverse, often dispersed, workforces that have specific learning needs and require advanced technological methods of delivery to gain traction and learner engagement.

Building upon eight successful years, The 9th Annual National Blended Learning Conference 2017 will showcase a range of award-winning professionals from a diverse background of industries, both in the public and private sectors. Covering a range of inspiring case studies, innovative strategies, and advanced learning technologies, current and emerging trends to drive your workforce learning and capability performance to the next level will be discussed.

This interactive, insightful event will provide delegates with advanced strategies and solutions, as well as opportunities to engage, network and share their experiences with leaders and experts across multiple sectors and industries. The practical tips, tools and cost-saving strategies will give L&D professionals the knowledge and wisdom to increase employee performance and achieve maximum ROI for your organisation. Register now to reserve places for your L&D team at this premier event!
Hide Section - Explore Points
- Identifying and implementing cost-effective blended learning models
- Developing blended programs for future workforce needs
- Utilising cutting-edge technologies and emerging learning frameworks
- Practical strategies for successful program execution and measuring impact and ROI
Hide Section - Who will attend
Directors, Heads of, Managers, Consultants, Specialists, Officers and Professionals working in:

- Learning and Development
- eLearning / Social Learning
- Training Facilitators
- Technology Assisted Learning Professionals
- Organisational Development
- Talent and Capability Development
- Human Resources / People
- Learning Centres
- Learning Management System Administrators
- Instructional Designers
- Curriculum Development Professionals
- Education
- Learning and Support
- Learning Technologies
- HR



13 March 2017


09:00 - 16:30


Masterclass

Collaborative Capabilities - Redesigning your Blended Program to Achieve Continuous Workplace Learning

The pressure of achieving quality learning and proving ROI with a limited budget is a challenge faced by most. Targeted blended learning programs are crucial for aligning workforce capability with organisational goals. Sourcing and implementing methodologies and technologies that align with organisational context and engage learners is essential. However, research concludes that people only implement a fraction of their training, resulting in limited ROI and wasted potential. One key reason lies in the separation of company training programs with the job itself. 
 
In order to maximise impact and performance improvement, incorporating effective social and collaborative learning strategies is essential in creating engaging, quality learning experiences. Workplace surveys have shown that a range of social learning methods are deemed more effective than company training and eLearning. It benefits the learning process at the individual, team and organisational level and fosters self-directed learning. Utilising an innovative blended approach, this workshop will address key issues and essential tools to revamp the learning culture to one where continuous workplace learning is enhanced and integrated. 
 
Facilitated by a leading practitioner in blended learning and social/collaborative learning, Michelle will provide insights and skills from a rich career in developing and implementing complex and intricate L&D projects. She will lead this interactive workshop that covers and offers expert guidance on the design, or redesign, of a program in your organisation.  In particular, she will explore how to effectively use social learning activities and tools as part of the blend.  This workshop experience includes the opportunity for you to participate in pre- and post-workshop social learning activities. 
 

The potential of blended and social learning
- Current state of workplace learning
- The modern learner
- Modern workplace learning approaches
- Why use blended and social learning?
(This section will be delivered using pre-workshop online social learning)
 
Understanding the need 
- Analysing business problems
- Focusing on performance outcomes
- Examining the work and learner context
- Determining readiness for social learning
 
Designing your blended program utilising social learning
- Design principles for blended and social learning
- Current blended learning methods and tools
- Social learning activities and tools
- Adapting these tools to suit your organisation
                                            
Strategies to execute your workplace learning solution
- Roles: Who is responsible for what
- Building the capability to execute social learning
- Managing stakeholder expectations
- Monitoring and adjusting your program
Michelle Ockers - Modern Workplace Learning Practitioner
Andragogy


14 March 2017


09:00 - 09:50


Case Study

Revolutionising training to cater for the workforce of the future

On the cusp of revolutionising flight training worldwide, Qantas is utilising a range of technological and psychological blended approaches to become the leaders in flight training of the 21st century. Implementing comprehensive training programs and strategies in a highly-regulated, high reliability profession to cater for millennials and global pilots requires a complex range of blended approaches and technologies. Matthew will discuss:
- Challenges of revamping learning strategies and technologies
- Overcoming resistance to change in your organisation
- Collaborating with other institutions and professionals to maximise training results
- Utilising VR and AR for cognitive upskilling
Matthew Gray - Head of Training and Checking
QANTAS Airways

09:50 - 10:40


Case Study

Evolving learner culture - Designing your blended approach around the learner journey

Transforming your learning strategies only works when your learners positively engage with it. Enabling a strong learning culture encourages learners to take ownership of their learning, leading to increased engagement and ultimately performance. Using the “Experience, Exposure, Education” principles, turbo-charged with gamification, a cutting-edge learning portal and a focus on learning effectiveness, AbbVie have revamped their learning culture throughout their organisation. Focusing on the challenges and successes of this innovative blended learning approach, Marlene will take us through:
- Enabling high learner engagement and self-directed learning
- Enhancing learning effectiveness through gamification

- Utilising social platforms to engage organisation-wide learning
- Delivering to the time-poor learner

 
Marlene Tanner - Head of Learning
AbbVie

10:55 - 11:45


Case Study

Engaging a large mobile workforce with innovative blended learning tools and strategies

As an integrated healthcare company with one of the largest virtual call centres in Australia, Medibank’s workforce is dispersed across various locations. Blended learning initiatives have been instrumental to Medibank’s success, such as the implementation of a fully virtualised induction training program for remote GPs and nurses. Graham heads the application of these innovative and cost-effective engagement and management strategies. He will discuss: 
- The transition to an entirely blended virtual and remotely delivered solution 
- Online tools utilised in the development, delivery and evaluation of this program and dealing with technological challenges 
- Maintaining learner engagement
Graham Gubbels - Head of Learning and Development, People and Culture
Medibank

11:45 - 12:35


Expert Commentary

Maximising quality learning with your budget

L&D professionals face the pressure to create learning programs improving retention and demonstrating ROI with limited resources and budgets. Delivering quality learning to align business goals with capability development and maximising your return on a limited budget are fundamental to success. Ashley will provide tricks of the trade, drawing his wealth of personal experience managing learning budgets from $200,000 to $55 million, to deduce the most cost-effective tools to maximise learning outcomes. He will discuss: 
- Tricks to maximise return with a limited budget 
- Traps to avoid with a large budget 
- Identifying the right solution for your organisation
Ashley Spowart - Founder and Director
Spowart Consulting

13:35 - 14:25


Panel

Utilising and customising innovative blended learning solutions to overcome organisational challenges

Challenge and change are inevitable when navigating the seas of organisational development. How does one address the culture conundrum of a merger, or bridge learning gaps with a diverse workforce? With the increasing rise of new, cutting-edge technologies and methodologies, there is a thesaurus of methods and solutions one can implement in your organisation. But which one is the best fit, especially with a limited budget or specific workforce needs? Offering insights and advice from a plethora of different experiences and industries, the panel will explore:
- Anticipating and minimizing challenges when implementing new blended learning solutions
- Adapting technologies and methodologies to suit your organisational needs
- Cost vs Benefit: Making the case for worthwhile investments
Will Blott - Chief People Officer
DNW Group
Melanie Boursnell - Director, Management Development
NSW Health Education and Training Institute
Tricia Mawson - Manager, Learning and Development
NSW Ambulance
Gareth George - Organisational Development Manager
Caltex
Leila Wearing - Director, AccorHotels Academie and Talent Development
AccorHotels

15:30 - 16:20


Case Study

Blended learning in a cost-controlled environment

The constraints of a limited budget for learning and development are a challenge faced by most. Presenting innovative learning solutions successfully to managers and sponsors to obtain support is essential. Effectively navigating the bureaucracy of a global business to gain traction for learning investment requires understanding of organisational goals and strategies. Along with emerging blended learning technologies, Andres will discuss: 
- Implementing real measures to prove ROI 
- Strategies to present your blended learning initiatives 
- Navigating bureaucracy and budget limitations
Andres Jonmundsson - Head of Learning and Development
Fuji Xerox Australia Pty Ltd.


15 March 2017


09:00 - 09:50


Case Study

Beyond design - Content curation supported by technology

Being heavily reliant on designing and building new content is faced by many creating training and development programs and solutions. Telstra have surged forward towards curating existing and open source content. This drives continuous learning around experience, education, exposure and environment for the development of strategic capabilities aligned to strategy. Complimented by digitisation and innovative technological use, Telstra are moving to embrace a one stop shop where learners can explore and learn. Anne will discuss their evolution:
- How to upskill and rejuvenate existing resources and create a new paradigm
- Getting the best value from existing funding
- Success stories and challenges faced
Anne le Blanc - General Manager, Learning and Development, Global Learning
Telstra

09:50 - 10:40


Case Study

Distributed learning transformation within Defence

To enhance training synchronisation and develop individual capability, the Australian Army has shifted their training delivery nationwide. Having always relied on residential, the development of their interactive, distributed blended learning solutions towards better learning outcomes has positively impacted individual and collective training. Changing organisational culture requires much discussion and listening to achieve results, which is complex, particularly in Defence, where effective training is fundamental. Analysing their journey of distributed learning projects, Colonel Paddy Evans will discuss: 
- Challenges of distributed learning change 
- Organisational and cultural change 
- Adapting the organisational mindset
Colonel Paddy Evans - Distributed Learning, Headquarters 2nd Division
Australian Army

10:55 - 11:45


Case Study

Leadership and advanced facilitation skills for learning and development professionals

Facilitating and delivering training using blended methods, especially for a dispersed workforce, requires a specific skill set. Increasingly, L&D professionals are having to train larger groups of employees with limited face-to-face time. With experience in both operational and strategic roles, from the military to human resources, Allison will speak about adapting and developing leadership and facilitation skills to engage learner mindsets and lead a successful learning and development department. She will discuss:
- Empowering and enabling your L&D professionals
- Enhanced blended learning facilitation skills
- Adapting blended learning solutions to suit your workforce
 
Allison Denny-Collins - Assistant Secretary, Learning and Development
Department of Immigration and Border Protection

11:45 - 12:35


Expert Commentary

Blended learning and cutting edge learning technologies

The relationship between blended learning approaches and cutting edge learning technologies is dynamic and complex. Through analysing the effect of digitisation on learning and exploring how to enhance the quality of learning using cutting edge technology, richer and more meaningful learning experiences are created. Having consulted globally for major organisations and for multiple tertiary education institutions, Philip will discuss:
- Current mobile learning solutions
- Emerging learning and teaching technology trends
- Analyse how current trends maximise learning
Associate Professor Philip Uys - Director, Learning Technologies
Charles Sturt University

13:35 - 14:25


Case Study

Using blended learning to drive ​business development activity and ROI

Finding innovative ways to boost Partner Business Development capability within professional services ​is ​key to long term growth. BDO has recently embarked on a long term commitment to upskill and strengthen BD capability for Partners and staff using a blended approach. This approach represents a significant departure, particularly at the senior end of the firm, around what constitutes development and has required a significant change in mindset. Drew will speak about the work that he and his team have undertaken alongside Rain group to develop an engaging blended approach to ​BD which in turn has led to significant results. Drew will discuss:
- How a blended learning approach was used to develop Partner BD capability
- The importance of strategic alignment and senior support
- Using blended solutions to minimise downtime and maximise learning time
- Outcomes and ROI
 
Drew Moss - Head of Learning and Organisational Development
BDO Australia

14:25 - 15:15


Case Study

Banking on your people - Westpac’s award-winning self-directed and social learning solution

Westpac is a leader in social and self-directed learning, enabled by the multi-award winning LearningBank philosophy and platform. Through LearningBank, Westpac have connected their workforce with experts and other like-minded professionals to learn, teach and share from each other in a social environment. By engaging their learners in both a moderated and self-directed learning space, employees can guide their own career and development. This also actively supports development of future-focused capabilities, which ensures their workforce skills remain relevant for the organisational needs and goals of today and the future. Daniella and Melinda will discuss:
- Challenges and successes of their award-winning blended solutions
- Social and self-directed learning
- Building future-focused capabilities to meet the needs of tomorrow

Daniella Rocco - Head of LearningBank
Westpac

14:25 - 15:15


Case Study

Banking on your people - Westpac’s award-winning self-directed and social learning solution

Westpac is a leader in social and self-directed learning, enabled by the multi-award winning LearningBank philosophy and platform. Through LearningBank, Westpac have connected their workforce with experts and other like-minded professionals to learn, teach and share from each other in a social environment. By engaging their learners in both a moderated and self-directed learning space, employees can guide their own career and development. This also actively supports development of future-focused capabilities, which ensures their workforce skills remain relevant for the organisational needs and goals of today and the future. Daniella and Melinda will discuss:
- Challenges and successes of their award-winning blended solutions
- Social and self-directed learning
- Building future-focused capabilities to meet the needs of tomorrow
Melinda Bance - Head of Capability and Professional Development
Westpac

15:30 - 16:20


Roundtable

Implementing knowledge gained back in the workplace

This round table discussion provides an opportunity to recap the key ideas, strategies and practical insights that have been discussed throughout the conference. This session allows delegates to develop these to align with their future organisational goals. Despite rapid cutting-edge technological advances in the industry, cultivating a learner-centric culture with emphasis on leadership and employee engagement is essential for successful training outcomes. An HR and learning expert with a rich, varied career leading multi-functional global teams, Lorraine will invite participants to explore:
- Workplace application of tools and key learning outcomes from this conference
- Identifying skills and skill-gaps within your workforce
- Engaging and leading diverse teams
Lorraine Farah - Global Learning Leader, Relationship and Learning Delivery Executive
IBM


16 March 2017


09:00 - 16:30


Masterclass

Day One

The neuroscience of leadership
- Understanding your brain at work to enhance performance
- Techniques for optimising your mental performance
- Developing self-awareness: identify strengths and development needs
- Understanding the role of self-regulation on thoughts, emotions and leadership behaviour
 
Emotional Intelligence for leaders
- Why emotion belongs in the workplace
- Understanding and harnessing your emotion to enhance leadership performance
- Using emotion to motivate and influence
- Building and managing effective relationships
 
Enhancing team capability and performance
- Providing feedback that creates motivation and positivity
- Leading through conflict
- Incentives and the effects they have on team performance 
- Working effectively as a team: cohesiveness, shared direction and motivation

Building resilience in you and your teams
- The role and impact of judgement and emotional resilience on performance
- How to deal with uncertainty and ambiguity
- Self-management exercises and coping mechanisms to foster resilience
- Tools for creating and maintaining a resilient team
Nicole Grainger-Marsh - Executive Coach, ICF Coach, Business Leader
TPC Leadership


17 March 2017


09:00 - 16:30


Masterclass

Day Two

Change management for learning and development leaders
- Creating the right mindset to facilitate change
- Leadership drivers for successfully implementing change
- Leading people through change and uncertainty
- Tools to effectively manage the process of change
 
Strategies for overcoming leadership barriers
- Managing non-performance
- Understanding and setting appropriate expectations
- Breaking down barriers to critical thinking
- Framing situations to enhance positive outcomes 
 
Advanced coaching skills for Learning & Development professionals
- Developing a toolkit to know when to ask and when to tell
- How to use effective questioning techniques for accountability
- Facilitating a ‘test & learn’ environment
- Encouraging support and buy-in
 
The power of communication
- Creating an open communication environment
- Strategies for 'managing up'
- Communicating to persuade and influence
- Overcoming communication challenges
Nicole Grainger-Marsh - Executive Coach, ICF Coach, Business Leader
TPC Leadership
Graham Gubbels
Head of Learning and Development, People and Culture
Medibank
Ashley Spowart
Founder and Director
Spowart Consulting
Andres Jonmundsson
Head of Learning and Development
Fuji Xerox Australia Pty Ltd.
Matthew Gray
Head of Training and Checking
QANTAS Airways
Allison Denny-Collins
Assistant Secretary, Learning and Development
Department of Immigration and Border Protection
Drew Moss
Head of Learning and Organisational Development
BDO Australia
Lorraine Farah
Global Learning Leader, Relationship and Learning Delivery Executive
IBM
Associate Professor Philip Uys
Director, Learning Technologies
Charles Sturt University
Anne le Blanc
General Manager, Learning and Development, Global Learning
Telstra
Gareth George
Organisational Development Manager
Caltex
Nicole Grainger-Marsh
Executive Coach, ICF Coach, Business Leader
TPC Leadership
Tricia Mawson
Manager, Learning and Development
NSW Ambulance
Daniella Rocco
Head of LearningBank
Westpac
Melinda Bance
Head of Capability and Professional Development
Westpac
Melanie Boursnell
Director, Management Development
NSW Health Education and Training Institute
Michael Miitze
Managing Director
Michael Miitze Management Consulting
David Swaddle
Principle Consultant, AITD Learning & Development Professional of the Year 2016
Learning Plan
Nicole Thompson
Former Director, Learning and Organisational Development
Fairfax Media
Will Blott
Chief People Officer
DNW Group
Marlene Tanner
Head of Learning
AbbVie
Colonel Paddy Evans
Distributed Learning, Headquarters 2nd Division
Australian Army
Leila Wearing
Director, AccorHotels Academie and Talent Development
AccorHotels
Michelle Ockers
Modern Workplace Learning Practitioner
Andragogy
Tim Youle
Head of People and Culture
AMP
Primus Hotel Sydney
http://primushotelsydney.com
Phone: +61 2 8027 8000
339 Pitt Street

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