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Executive Assistant Development Program

Cliftons Melbourne

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Professionals providing executive support and running offices in roles including:
- Executive Assistants
- Personal Assistants
- Executive Support
- Faculty Support and Administration
- Executive Coordinators
- Executive Officers
- Project Officers
- Office Managers
- Business Support
- Administrative Assistants
- Administrative Managers



31 January 2017


09:00 - 12:30


Masterclass

Communicating effectively: Maintaining internal and external stakeholder relationships

Stakeholder liaison, both internal and external, is a key part to any Executive Assistants job role and something that will be encountered on a daily basis. Whether it is over the phone, face to face or through an email exchange, the ability to communicate effectively and manage relationships professionally and responsibly is imperative. Ultimately you are the voice of your leader, both context and choice of words impact how the message is interpreted by the recipient and being confident in delivering key messages via an effective manner is a must for all Executive Assistants. Possessing the power of personal example can sometimes be a great burden to bear, as the gatekeeper to your senior executive there are many strategies and tools and techniques to explore which will enable you to manage challenging people and address difficult conversations. Gaining a greater resilience and know how to tackle these situations when they arise, will ensure you have ultimate control and remain professional. The morning skills focus on Day 1 will delve into the complexities of effective stakeholder relations, and communication strategies, including:
- Build on your confidence in order to navigate difficult conversations
- Increase the channels of communication that exist between yourself and your stakeholders
- Identify strategies to deliver and receive information in a professional manner
- Recognise the power of interpretation through different communication styles
- Develop credibility in order to communicate cross-functionally across different levels of management
- Achieve power of integrity through your professional language and communication style

 
Kate Muir - Managing Director
Florissant Consulting Pty Ltd

13:30 - 17:00


Masterclass

Keeping your composure: Strategies to develop resilience and overcome difficult scenarios

Along with managing broader stakeholder relations, tackling tough conversations and people can be one of the most challenging parts of an Executive Assistants job, and if not approached with the correct finesse, can impact both yours and your manager’s reputation and ability to perform their duties. Having the capability to tackle awkward situations is often dependent on an individual’s confidence and knowledge; knowing such scenarios will not just disappear means it is imperative to ensure practical strategies are utilised, in order to handle them both professionally and skilfully. Often, being the voice of your leader means being responsible for their actions and decisions, whilst ensuring personal behaviour and relationship building skills do not negatively influence the organisation. Day 1's afternoon skills focus will explore different ways to maintain rapport with stakeholders and negotiate arduous situations pivotal to navigating your way to a positive outcome, including:
- Identify how to empathise whilst remaining in control of a situation
- Increase confidence to broach sensitive topics
- Explore communication strategies to address difficult conversations
- Determine different personalities and the ability to approach these with finesse
- Develop the ability to build rapport and maintain relationships
- Examine how to initiate sensitive conversations and effectively raise concerns
- Ascertain how to maintain composure during times of confrontation through emotional resilience


 
Kate Muir - Managing Director
Florissant Consulting Pty Ltd


01 February 2017


09:00 - 12:30


Masterclass

Effectively managing your workload

As businesses are beginning to emerge from a period of restructuring and cost control, highly skilled, Senior Executive Support professionals are more in demand than ever. As a result of such change, it is crucial for Executive Assistants to ensure their areas of expertise are both developed and adapted to the demanding business expectations. Management are beginning to harness the potential Executive Assistants bring to the organisation and develop their existing skills to maximise productivity and efficiency. This workshop has been designed for Executive Support Professionals who are looking to take that next step in their career and enhance their skills through professional development. It endeavours to provide tools and techniques to help control an overwhelming workload, whilst offering a comprehensive guide to taking complete ownership of the executive office. Day 2's morning skills focus will cover:
- Improve strategies for effective time and budget management
- Establish how to prioritise tasks accordingly to increase efficiency
- Develop effective stakeholder communication
- Gain a basic understanding of a project management lifecycle
- Identify opportunities for career advancement and add to existing skill set
- Achieve the ability to manage multiple projects at one time
- Increase capacity to better influence key stakeholders and decision makers
- Develop strategies that will help you maintain a work-life balance

 
Leah Thode - Facilitator of Change & Transformation
InaSphere

13:30 - 17:00


Masterclass

You and your manager: Managing Up and influencing with integrity

With the daily grind under control, Executive Assistants are able to step up as active participants in a number of complex working relationships, and improving your ability to effectively manage up is imperative to enabling your manager’s productivity. Ensuring management decisions are made in a timely manner and communicated correctly are central to the job. The key challenge that commonly arises is an inability for an EA to impose any formal authority and influence upon senior executives. By dealing with a number of different stakeholders, Executive Assistants have the ability to influence a number of people on a daily basis; however doing so with integrity is a different feat. Gaining trust, listening intently, responding quickly, persuading easily and feeling empathetically toward others are all ways to influence positively. Remaining authentic in nature when exercising such capabilities will ensure you remain an integral cog within the organisation and indispensable to your management team and peers. This workshop will explore:
- Building an authentic relationship with your manager   
- Gaining full engagement from your executive during times of high pressure
- Recognising your own individual brand, whilst ensuring you advocate your organisations
- Remaining authentic when faced with making difficult decisions
- Understanding the traits of a holistic managers approach to leadership and how to implement such to your executive office
- Finding your own communication style to maximise your influence on key decisions

 
Leah Thode - Facilitator of Change & Transformation
InaSphere


02 February 2017


09:00 - 12:30


Masterclass

Developing Emotional Intelligence to aid Strategic Communication during periods of high-stress

Effective communication is key to managing conflict within a highly charged, emotional environment and as someone who deals with copious amounts of people on a daily basis, it is imperative to understand alternative ways to communicate, to ensure relationships are managed tactfully. Having the capacity to be aware and in control of one's emotions, allows for greater ability to handle both professional and personal relationships empathetically and with greater practicality. A significant body of research supports that a strong link exists between leadership effectiveness and Emotional Intelligence, and as the voice of your executive it is imperative to both develop and hone skills that will enable emotional resilience within high-stress situations and difficult scenarios. This workshop's morning skills focus will equip you to:
- Identify and explore the elements of Emotional Intelligence in yourself and others
- Understand different communication styles to best resolve conflict
- Determine how to stay in control of emotions during difficult situations
- Establish strategic ways to manage stress both personally and professionally and
- Maintain relationships effectively
- Learn how to respond to challenging situations and changing environments
 
Lisa Schafer - Director and Principal Consultant
Schafer Group

13:30 - 17:00


Masterclass

Becoming a Leader: Being in control of your Career Path

With a solid grounding in high-stress communication, time management and Emotional Intelligence, you are now able to employ these skills strategically in the workplace and take the lead on your own career path. Roles and responsibilities are in a constant flux and the ability to support your leader in times of stress requires going over and above day to day duties. Having the ability to think like a leader is an essential skill to accelerate your career development, with the aptitude to remain calm under pressure, whilst being able to manage your increasing work load is both a requirement and expectation. Implementing strategies that allow you to conquer overwhelming tasks and demonstrate professional excellence, will aid you to achieve advancement within your career. From attending this workshop, attendees will be able to gain clarity on their career journey and how to advance within their current roles. Tools and techniques learnt from your attendance will ensure you exercise ownership of the executive support role, whilst leading by example through the ability to become a recognised and effective leader within your office. Achieve professional excellence by:
- Prioritising tasks to effectively manage your workload
- Increasing personal presence within the executive office and exampling role model behaviour
- Developing strategies that will allow you to manage your work-life balance alongside an ever increasing work load
- Establishing a leadership mind-set that will accelerate your career development
- Creating strong professional relationships through gaining trust and credibility from others 


 
Lisa Schafer - Director and Principal Consultant
Schafer Group
Kate Muir
Managing Director
Florissant Consulting Pty Ltd
Lisa Schafer
Director and Principal Consultant
Schafer Group
Leah Thode
Facilitator of Change & Transformation
InaSphere
Cliftons Melbourne
http://www.cliftons.com/melbourne
Phone: +61 3 9993 9999
Level 1, 440 Collins Street
Melbourne, VIC
Australia
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