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Safety Psychology Conference 2017

Crowne Plaza Auckland
25 January 2017 - 26 January 2017

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Nurturing a “culture of care” is a key success factor in the process of achieving a zero harm work environment and understanding the psychology that underpins this is pivotal to success. This event will delve deeper into the human dynamics of safety with a particular focus on the psychological dimensions driving human behaviour. Through this human factors lens, a variety of speakers will explore theories and practical frameworks to improve the safety performance of organisations. The dynamics of personality, attitude, motivation and mindfulness are among the central issues examined. Higher level issues spanning leadership, cultural change, adaptive safety systems, and business resilience are also explored in this context.

Building on the success of previous conferences, this new and improved instalment promises to provide new thinking on how to address emerging safety challenges and maintains its tradition as a premier networking platform for participants. Content is presented through real case studies from leading organisations in safety critical environments, and is reinforced by safety experts and psychologists from a variety of leading organisations who will present practical take-away tools and knowledge.

This conference will offer forward-looking ideas and techniques for identifying and improving safety in organisations across all industries. This event will serve as an open forum for delivering practical case studies to address the attitudes, human behaviour, motivators and other psychological factors that underpin risk behaviour and safety compliance. Don’t miss your opportunity to be a part of this exciting advancement in safety thinking and practice.

CONTENT NOTE:

This conference applies the term 'Safety Psychology' as a broad term to highlight the focus on mindsets, decision making and their role and impact in a safety context. Please note that this term is not applied in a clinical context, rather a general term referring to mental states and their role in safety. While many speakers are formally qualified psychologists, others are not, they will be presenting their strategies and experiences in a broader context as safety leaders, however with a focus on the factors that impact employee attitudes, mindsets and decision making.
Hide Section - Explore Points
- Drawing on theories and frameworks from the field of psychology to develop and improve safety practices
- Positioning safety at the forefront of employee mindsets and motivations
- Techniques for engaging staff and embedding organisational change
- Identifying and understanding human factors that disrupt an organisation's safety culture
Hide Section - Who will attend
- Workplace Health and Safety Managers
- Safety General Managers and Managers
- Site Superintendents
- Health and Wellbeing General Mangers and Managers
- Occupational Health and Safety Managers
- Operations / Site Managers
- Principal Advisers / Consultants in Safety
- General Managers of HSE
- Organisation Development
- Industrial Psychologists
- Risk and Compliance Managers
- Injury Management Specialists
- Workers Compensation
- Occupational Therapists
- Rehabilitation / Return to Work



24 January 2017


09:00 - 16:30


Masterclass

Mindset and Practices - The Psychological Factors that Underpin an Engaged Health and Safety Culture

To achieve an engaged health and safety culture requires employees having the right safety mindset and consistently demonstrate sound safety practices. Research has shown that health and safety outcomes are closely linked to the safety mindset and practices:

- Safety mindset reflects the assumptions, beliefs, and values that influence a person’s, or an organisation’s, response to, and interpretation of, situations
- Safety practices reflect habitual or customary individual and organisational actions

Safety culture can be described as “the way we think about, do, and deal with things around here”. This interaction of safety mindset and practices provides different types of safety culture. With the right behaviour and attitude, not only does it facilitate a positive work environment, but allows for team members to be engaged and present in an ever-evolving safety culture. Developing these mindsets can be difficult, especially taking into account the barriers we face as employers regarding diversified values, beliefs and opinions. Delving into the why's of psychological frameworks creates a better understanding of the human thought process and can aid in creating programs to transform mindsets. 

This workshop will serve as a platform for participants to discover ways to develop the mindset and practices for an involved and interactive safety culture. Hillary will explore the main causes of a disengaged work force. She will explore ways to overcome obstacles that are blocking a truly connected safety culture through psychology.

The mindset and practices required to develop an engaged, rather than a compliant health and safety culture 
- What is mindset and practice?
- A mindset and practices framework for understanding safety culture
- Safe practice starts with helpful mindset
- Strategies to change mindset 
 
Relationship between safety mindset and safe practices
- Why do people do what they do?
- Use of applied behavioural analysis(ABCs) to change unsafe behaviours 
- What can be done to give people the best possible chance of making safe behavioural choices and judgements

Assessing safety culture
-Tracking safety mindset and practices across the organisation
- Using current mindset and practice to identify health and safety improvements

The role of leadership in developing and sustaining and engaged health and safety culture
- How leaders shape safety culture
- Leadership mindset and practice required for an engaged 
- Leadership of health and safety - a ‘wicked’ problem?
Dr Hillary Bennett - Director
Leading Safety


25 January 2017


09:00 - 09:40


Case Study

Leading a positive shift in safety culture

When looking to develop a strategy to improve safety practices, outcomes and overall culture within an organisation, it is essential to not only establish what you want to achieve, but how you are going to get there. Understanding the psychological drivers underpinning stakeholders’ needs, expectations and beliefs helps to enable existing safety practices, enhance a stronger safety culture and improve safety performance overall. Kim will discuss her journey in becoming the Head of Safety and Assurance for Airways New Zealand and the role she has played in leading a safety culture shift across Airways. She will cover:
- How to formulate your safety strategy and goals 
- Determining the right safety culture for your organisation
- Implementing your roadmap for success 
- Tracking success and continual improvement
Kim Nichols - Head of Safety and Assurance
Airways New Zealand

10:55 - 11:35


Case Study

The power of framing to influence safety decision making

In order to gain your team’s attention, interest, and acceptance, the way in which you present your information to them is very important. Whether it is introducing a new policy or implementing an organisational change, the way this information is received and stored will ultimately come down to how you project it to your staff. Drawing on his years of experience managing staff in various industries here and abroad, Julio will go over framing and the significance it has when attempting to positively influence behaviours. He will discuss:
- The power of framing to drive better performance
- Creating positive associations with safety
- Showcasing safety processes in the best way possible
 
Julio Rodriguez - General Manager, Health and Safety, Global Operations
Fonterra

11:45 - 12:25


Expert Commentary

The psychology of risk - Understanding why people behave unsafely

For safety leaders, identifying safety hazards and observing employees breaking the rules is not hard to do. Understanding why these occurrences happen and taking the steps to implement useful and productive change is another story. Analysing the root cause of safety drivers and taking a look at the psychological aspects behind these motivators will ensure that meaningful modifications are made and will ultimately lead to the success of applying any real changes. In this session, Barb will reflect on her experience within Psychology and her work helping organisations capitalise on the benefits of health and safety within the workplace. She will discuss:
- Motivators to cut corners in safety
- Common sense is not that common
- Applying learning theories to implement behaviour change
Barb Hutchinson - Managing Director
Harm-Less Workplaces Limited

13:35 - 14:25


Panel

Embedding safety as a core value in your organisation

A significant challenge surrounding the safety role for organisations is establishing and sustaining an effective program that encapsulates the values and culture of the organisation. Ensuring essential policies are adopted, potential problems and obstacles identified, and making sure that all employees moving forward are centred around safety procedures are critical skills that must be implemented daily. Considering psychological frameworks and motivators can be a useful element when attempting to understand your team. This panel session will explore how to activate safety values and how these are vital to achieving an effective safety culture. Discuss:
- The fundamentals of safety culture - Values-based leadership and how human factors impact performance
- Making safety a subconscious / automatic priority
- Positioning safety at the forefront of employee consciousness
Marlene Strawson - General Manager People & Safety
Mercury
Lisa Stephenson - Principal, Health and Safety
Ministry of Business, Innovation and Employment

14:25 - 15:05


Expert Commentary

Interpreting hazard – Different perceptions of risk and safety

The perception of risk, safety and general well-being is determined by attitudes, personal opinions, beliefs and thought-processes of individuals. Understanding the reasoning behind this level of awareness is essential when shaping how to convey specific messages to your team and truly identifying the cause and effect of certain actions that effect organisational safety standards. Barnaby will explore:
- The perception process
- How to apply psychology to risk management
- Managing different interpretations of safety
Barnaby Pace - Risk Manager
Hamilton City Council

15:30 - 16:10


Case Study

Organisational resilience – Strategies to engage employees mentally and physically

To truly embody a successful workplace that is in line with company values and standards, safety must be at the forefront of all activities. Whether that is through legislation implementation or day-to-day undertakings, all members of an organisation must be committed and driven to exemplify safety in everything they do. Ensuring that your team is engaged both mentally and physically ensures that all facets of safety are recognised and followed. Jo will speak on her experience within the National Health, Safety and Quality Manager role at TIL Freight, and how she fosters a resilient workplace environment that is centred on consistently engaging employees.
- How to incorporate health and safety into every day functions
- Making the decision to be safe
- Techniques to connect with team members and instil safety practices
 
Josephine Dando - National Health, Safety and Quality Manager
TIL Freight


26 January 2017


09:00 - 09:40


Case Study

Integrating systems to support employee wellbeing and safe behaviour

When attempting to introduce new systems and processes to any work environment, understanding how that change will be received by the end users is critical. Early identification of how system design is likely to influence both worker and management behaviours and modification of the design to align with organisational values is vital to achieving success and driving a positive safety culture. Realising how to design a system to better support decision making and key behaviours amongst staff will ultimately result in successful adoption and proactive safety results. Phil will draw on his experience working towards safety improvement and identify key techniques to drive impactful organisational safety change. He will cover:
- Thinking ahead to eliminate disruption 
- Simplifying safety
- Designing systems to set clear behavioural expectations for workers and management 
Phillip O'Connell - Group Manager Zero Harm Systems
KiwiRail

09:50 - 10:30


Case Study

“Giving our people a fair go” - Just culture programme

Initiatives designed to enhance a safety culture must align with the company culture, values and wider business approach. In this case study session, Julian will provide an overview of how Z Energy’s Just Culture Programme achieved this and he will explain the approach and the psychological framework that underpinned its successful implementation. Julian will reflect on the key learnings he gained from the development process, how the programme was received and the overall outcomes that have been achieved in the past year. Explain:
- The steps to organise and implement a new programme
- How to engage staff with changes
- Helpful tips and techniques when looking to shift your organisational culture
Julian Hughes - General Manager HSSE
Z Energy

10:55 - 11:35


Case Study

Fostering effective risk awareness

When establishing any sort of organisational safety change, it is critical that employees understand why such processes are being put into place and the consequences that will occur if proper protocol is not followed. Encouraging team members to accept and appreciate certain regulations and rules and truly understand the reasoning behind them results in successful adherence and minimises harm. Pioneering these types of behaviours and attitudes is the foundation for an effective safety culture. In this session, Gordon will cover:
- Leading by example when demonstrating risk awareness
- Successful tips and techniques to heighten safety awareness amongst staff
- Practical examples and indicators of risk awareness in the workplace
Gordon Little - National Health and Safety Manager
Fletcher Construction

11:45 - 12:25


Expert Commentary

Driving positive behavioural change through human psychology

The vast majority of programmes that are developed involve some form of change, whether it’s a change in process, system, attitude or behaviours.  Regardless of the specific focus, almost all of these deal with people to some degree and a lack of focus on the ‘human element’ leads to the failure of programmes on a regular basis. Ensuring programmes are ‘people-centric’ is critical to ensure that programmes are actually delivered and are effective.  In order to do that, it is very important to understand the basic principles of what drives human behaviours, what works and what doesn’t.  This will allow you to tailor any programme to the people involved and greatly increase the value of programme delivery. He will go over:
- The ranges of human engagement and how decisions are made
- The nature of change and how to focus your messaging
- The big ‘no no’ of programme messaging
- Social normalisation
Michael Field - Group Manager, Occupational Health, Safety and Wellbeing
Waitemata District Health Board

13:35 - 14:25


Panel

Safety psychology in action - Creating a conducive environment for safety evolution

With the continuous implementation of new safety procedures and practices, the environment for our team members must be constantly adjusting and adapting to ensure a robust safety culture is developed and maintained. Providing a space for employees to feel comfortable asking questions, raising concerns and acclimating to changes is essential when attempting to develop and maintain a safety driven workplace. This panel discussion will explore strategies to achieve a dynamic workplace environment. Discuss:
- Constructing the right culture for safety change
- Identifying areas of improvement and strategies to develop processes
- Embracing safety psychology models
Tania Palmer - General Manager Health, Safety and Environment
Contact Energy
Josephine Dando - National Health, Safety and Quality Manager
TIL Freight
Alistair Forde - Director – Principal Consultant
Perfect Day Consultants Ltd


27 January 2017


09:00 - 16:30


Masterclass

Beyond Safety Compliance – Achieving Cultural Change that Sticks

When it comes to Health and Safety within the workplace, thinking has largely moved from compliance to a more behaviour and culturally-focused mindset centred around psychology drivers and understanding human behaviour. Recently, the question has been raised about why compliance with legislation and passing external audits are not enough to guarantee a safe workplace, as well as why we are completing so much paperwork and yet it never seeming to be enough to make a difference. Organisations are wondering why people do not do what they are told and work safely all the time, and questioning why these concerted attempts to change this cycle are not yielding any results. 

Having a safe and healthy workforce seems to take so much effort and most organisations find they reach a moderate level of improvement only to find they plateau.  Or worse – they think they’re doing well and then have a serious accident. They introduce ideas, find new measures and run training but somehow the rewards of the effort are missing.  There has to be a better, more effective way to ensure your people go home fit and well.

Safety is so much more than compliance and individual behaviour alone doesn’t seem to explain results.  A clear understanding of organisational psychology and its relationship to safety culture is key to success. At the heart of the matter is what is accepted by the team as “how things are done around here” but how can you change that?  It’s like moving the Titanic. Change is hard enough but cultural change is tougher again.  

In this interactive workshop, participants will learn to view safety differently and techniques to roll out cultural change that will be impactful at a group and individual level.

Cultural targets
- The effect of culture on safety outcomes 
- What does a mature safety culture look like? 
- What do you want to achieve? 

Culture and the individual
- What drives individual behaviour? 
- What happens when a group forms – how group dynamics and culture work 
- Why cultural change is so hard 

Effective change programmes
- The fundamentals of cultural change 
- Models for success 

Delivering 'sticky' safety improvements
- Rolling out sticky cultural change 
- How you know you’ve arrived 
Rachel Walker - Director
Oomph
Fiona Lawton
Managing Director
FL Collaborative Solutions
Lance Burdett
Founder, CEO, and Consultant
WARN International
Barnaby Pace
Risk Manager
Hamilton City Council
Anna Cassels-Brown
General Manager, People and Safety
Auckland Airport
Chloe Stewart-Tyson
Principal - Health & Safety Manager
Beca
Marlene Strawson
General Manager People & Safety
Mercury
Phillip O'Connell
Group Manager Zero Harm Systems
KiwiRail
Michael Field
Group Manager, Occupational Health, Safety and Wellbeing
Waitemata District Health Board
Josephine Dando
National Health, Safety and Quality Manager
TIL Freight
Dr Hillary Bennett
Director
Leading Safety
Julian Hughes
General Manager HSSE
Z Energy
Gordon Little
National Health and Safety Manager
Fletcher Construction
Kim Nichols
Head of Safety and Assurance
Airways New Zealand
Leon Fox
Leon Fox
Safety Associates
John Beattie
Group General Manager HSEQ
Hawkins Group
Tania Palmer
General Manager Health, Safety and Environment
Contact Energy
Barb Hutchinson
Managing Director
Harm-Less Workplaces Limited
Alistair Forde
Director – Principal Consultant
Perfect Day Consultants Ltd
Julio Rodriguez
General Manager, Health and Safety, Global Operations
Fonterra
Lisa Stephenson
Principal, Health and Safety
Ministry of Business, Innovation and Employment
Rachel Walker
Director
Oomph
Karl Bridges
Director
HFEx Limited
Crowne Plaza Auckland
http://www.crowneplazaauckland.co.nz/
Phone: (09) 302 1111
128 Albert Street
Auckland, Auckland
New Zealand
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